The St. Anthony Hotel
  • 01-Jul-2017 to 31-Aug-2017 (CST)
  • Guest Services
  • San Antonio, TX, USA
  • Part Time

The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area.

QUALIFICATION STANDARDS
Education & Experience:

  • High School diploma or equivalent and/or at least one year of progressive experience in a hotel or a related field required.
  • Must have a valid driver's license for the applicable state.
  • Must have extensive knowledge of the area and be able to give directions clearly.

Physical requirements:

  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.

General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

DUTIES & FUNCTIONS
Fundamental Requirements

  • Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
  • Maintain current listing of local and area attractions, special events and activities.
  • Maintain a listing of local transportation guides, churches, sports arenas, etc.
  • Provide hours of operations for all restaurants, lounges and shops within the hotel.
  • Provide information, maps and directions as required.
  • Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
  • Provide personalized phone calls to VIP's and other designated guests welcoming them to the hotel.
  • Communicate all daily functions and their location in the hotel in order to assist and direct guests.
  • Assist the front desk when needed.
  • Assist guests with retrieval of packages.
  • Show guestrooms and suites as needed.
The St. Anthony Hotel
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