The St. Anthony Hotel
  • 26-Jul-2017 to 31-Aug-2017 (CST)
  • Housekeeping
  • San Antonio, TX, USA
  • Full Time

The Status Board Operator is responsible for ensuring that all guest requests and rooms update are executed in a timely and accurate manner accorded to BC Lynd's standards.

QUALIFICATION STANDARDS
Education & Experience:

  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Ability to understand and utilize basic computer equipment and applications.

Physical requirements:

  • Flexible and long hours sometimes required.
  • Sedentary work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees, department heads and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings, trainings and daily huddles.
  • Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, nametag and appropriate footwear.
  • Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

DUTIES & FUNCTIONS
Fundamental Requirements:

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
  • Answer the telephone within three (3) rings.
  • Assist with storeroom inventory
  • Maintain stationary par (level) at all times.
  • Do all administrative duties such as filing, photocopying, typing etc..
  • Dispatch guest request to the appropriate supervisor or employee.
  • Ensure that the office is open on time.
  • Have knowledge of emergency procedures and assist as needed.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Review weekly schedules for employees and forward any discrepancies to Managers
  • Maintain a clean work area.
  • Must prepare next business day essentials, ensure staffing levels are to occupancy, make adjustments when needed and inform HR Manager of any changes.
  • Must list all VIP Rooms (Inhouse or Check-ins) on Housekeeping boards and Supervisor lists.
  • Must list all specials on boards and supervisor list: Late check-outs, Late service, No Service, Environmental
The St. Anthony Hotel
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