The St. Anthony Hotel
  • 08-Aug-2017 to 01-Oct-2017 (CST)
  • Housekeeping
  • San Antonio, TX, USA
  • Full Time

The Turndown Attendant is responsible for freshening guestrooms, responding to Housekeeping service requests and cleaning rooms as needed.

Education & Experience:

  • High School diploma or equivalent preferred.
  • Experience in a hotel or a related field preferred.
  • Physical requirements:
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

DUTIES & FUNCTIONS

Fundamental Requirements:

  • Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
  • Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms. Review list for any special requests.
  • Turndown each assigned room according to BC Lynd standards.
  • Handle items for "Lost and Found" according to the standards.
  • Keep all hallways, public areas and closets clean, neat, swept and vacuumed.
  • Prepare housekeeping cleaning cart for next days use.
  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
  • Deliver guest laundry to rooms.
  • Operate pagers and radios efficiently and professionally when communicating with hotel staff.
  • Deliver guest requests in a timely manner.
  • Ensure overall guest satisfaction.

 

The St. Anthony Hotel
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