The St. Anthony Hotel
  • 09-Aug-2017 to 01-Oct-2017 (CST)
  • Food & Beverage
  • San Antonio, TX, USA
  • Full Time

The Room Service Order Taker takes guest orders via phone, inputs Food and Beverage orders through Micros, coordinates guest amenities, and organizes guest table pick-ups on completion of meals in a timely manner. Up-sell Food and Beverage by making well informed and eloquent suggestions. Collect payments and pay gratuities.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Education & Experience: 

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Previous experience in a hotel setting preferred.
  • Ability to work in a fast paced environment.
  • Ability to work a flexible schedule.
  • Excellent customer service, written and verbal communication skills.
  • Strong organizational skills.
  • Must be certified in an alcohol awareness course.
  • Must be 21 years of age.

 

Physical requirements:

  • Requires normal vision range (with or without vision corrections, such as lenses or glasses), ability to distinguish letters, numbers, and symbols.
  • Team members may be required to stand for long periods of time, walk, lift, reach, push, pull, and grasp. This task includes the maintenance and care of the assigned area; may be occasionally subjected to higher noise levels.

General Requirements:

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written m with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Fundamental Requirements:

  • Accurately take guest orders by means of phone, ensure the guest name, room number, time of guest order and delivery timings are clearly registered.
  • Follow established phone courtesy standards and actively sell food and beverage using up-selling techniques.
  • Input guest orders in Micros and issue guest check for each order.
  • Ensure all special guest requests are very well explained to the kitchen via Micros.
  • In case of guests with dietary restrictions inform the Manager on duty and the Chef.
  • Make knowledgeable, informed and articulate recommendations and suggestions regarding all menu items.
  • Offer information on all menu items, beverage items and help guests with food and wine pairings.
  • Advise guest with approximate time frame for preparation, delivery and answer any other general guest questions.
  • Monitor guest orders and ensure that all guest orders are delivered within the quoted time.
  • The guest order tickets should have both what time the order was taken and the delivery time.
  • Coordinate guest amenities with Executive office and follow up with front desk and Housekeeping of any room changes, cancelations, and do not disturb rooms.
  • Coordinate with housekeeping for pickup of guest trays and tables after completion of guest meals.
  • Maintain the pickup log and follow up with service staff for tray pickups.
  • Assist the Room Service staff during peak times and help in coordinating and setting up Room service tables for servers. Provide general supervision and coordination of Room Service Servers.
  • Take ownership within reason of any special request or guest complaints and if needed refer to Manager on duty.
The St. Anthony Hotel
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